Terms & Conditions — pin88

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context requires otherwise:

By accessing the pin88 platform, creating an account, making a deposit, or placing any bet or wager, you unconditionally accept and agree to be legally bound by these Terms & Conditions in their entirety, together with our Privacy Policy and our Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the pin88 platform and close your account by contacting our support team.

pin88 reserves the right to update these Terms at any time. Continued use of the platform following any published amendment constitutes your acceptance of the revised Terms. See Clause 13 for details on how amendments are communicated.

To register and maintain an active account on pin88, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your membership:

• You must be a resident of Indonesia and at least 21 years of age. pin88 does not accept registrations from persons under 21, regardless of the legal gambling age in any other jurisdiction.
• You must be registering on your own behalf and not acting as an agent, representative, or nominee for any third party.
• You must not be subject to any self-exclusion agreement — whether imposed by pin88 or entered into voluntarily — that is still in effect at the time of registration.
• You must not have had a previous pin88 account that was suspended or permanently closed due to a breach of these Terms.
• You must have the legal capacity to enter into a binding contract under the laws applicable to your place of residence.
• You must not be an employee, director, officer, contractor, or close family member of any employee of pin88 or any affiliated company, without prior written consent from pin88 management.

pin88 reserves the right to request documentary proof of eligibility — including government-issued photo identification and proof of address — at any time. Failure to provide such documentation within the timeframe requested may result in account suspension and the withholding of pending withdrawals pending investigation.

To access the full range of pin88 services — including placing bets, depositing funds, and claiming bonuses — you must register a personal account. The registration process requires you to provide accurate, complete, and up-to-date information, including but not limited to your full legal name, date of birth, email address, mobile phone number, and preferred payment method details.

Single Account Policy: Each individual is permitted to hold only one (1) registered account on pin88 at any time. If pin88 identifies that a member holds or has held multiple accounts — whether concurrently or sequentially — pin88 reserves the right to immediately suspend all associated accounts, void any pending or settled bets placed from the duplicate accounts, and confiscate any funds obtained through the use of more than one account, pending a formal review.

Account Security: You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account credentials with any other person. Any action taken on your account while your credentials are in use — whether by you or by any other person — will be deemed to have been carried out by you, and you will be held fully responsible for all such activity.

• Use a strong, unique password for your pin88 account and enable two-factor authentication (2FA) for maximum security.
• Never access your pin88 account over unsecured public Wi-Fi networks without a VPN.
• Notify pin88 support immediately if you suspect unauthorised access to your account.
• Do not disclose your password, security question answers, or OTP codes to anyone — including pin88 support agents, who will never ask for your password.

pin88 will not be liable for any loss or damage arising from your failure to maintain the security of your login credentials.

All financial transactions on pin88 are processed in Indonesian Rupiah (IDR) unless you elect to deposit using USDT (Tether), in which case an equivalent IDR value will be credited to your account wallet at the prevailing exchange rate at the time of transaction confirmation.

Supported Deposit Methods: pin88 currently accepts deposits via the following channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja, and USDT via TRC-20 and ERC-20 networks. Minimum deposit amounts and processing times vary by payment method and are displayed on the cashier page within your account dashboard.

Withdrawal Policy: Withdrawals may only be made to a payment account registered in your own name. pin88 does not process third-party withdrawals under any circumstances. To request a withdrawal:

1. Log in to your pin88 account and navigate to the cashier section.
2. Select your preferred withdrawal method from the options available.
3. Enter the amount you wish to withdraw (subject to the minimum and maximum limits displayed).
4. Confirm the request. For withdrawals above the KYC threshold, identity verification must be completed before the transfer is released.

Funds Ownership: You may only deposit funds that belong to you. Deposits from credit cards, loans, or third-party payment sources are strictly prohibited. pin88 reserves the right to return funds to the original payment source if evidence of third-party funding is detected, without prior notice.

Dormant Accounts: An account that has had no login activity for a period of 12 consecutive months is classified as dormant. pin88 reserves the right to apply a monthly dormancy administration fee to such accounts, as disclosed in the account settings panel. Members will receive an email notification before any dormancy fee is applied.

pin88 offers various bonuses and promotional incentives to new and existing members, including welcome deposit bonuses, cashback offers, free spins, reload bonuses, and seasonal promotions tied to Indonesian cultural events such as Idul Fitri, Ramadhan, and Indonesian Independence Day (17 August). All bonuses are subject to the following general terms, as well as any specific terms published alongside each individual promotion:

• Wagering Requirements: Unless stated otherwise, all bonus funds must be wagered a minimum of 10x (ten times) the bonus amount before any withdrawal of bonus-derived winnings may be processed. Specific promotions may carry higher or lower multipliers, which will be clearly stated in the promotion's individual terms.
• Expiry: All bonuses have an expiry period, typically 7 to 30 days from the date of credit, as specified in the promotion terms. Bonus funds that have not been wagered within the expiry period will be automatically removed from your account balance.
• Game Contributions: Not all games contribute equally toward wagering requirements. Live casino tables and certain table games may contribute at a reduced rate (e.g., 10% of each bet) compared to slots (typically 100%). The contribution rates for each game category are published in the promotions section of the platform.
• One Bonus at a Time: Unless specifically stated otherwise, only one active bonus may be held in a member's account at any time. Accepting a new bonus while an existing bonus is active may, at pin88's discretion, result in the earlier bonus being voided.
• Bonus Abuse: pin88 employs automated and manual monitoring to detect abusive bonus activity, including but not limited to: low-risk wagering strategies designed to satisfy wagering requirements with minimal actual risk, use of multiple accounts to claim the same promotion, and coordinated group strategies. Where bonus abuse is detected, pin88 reserves the right to void the bonus and any associated winnings, and to suspend the account pending review.

All sports betting markets on pin88 — including football (judi bola, Indonesia's most popular betting category), BRI Liga 1 fixtures, Timnas Indonesia matches, badminton, MotoGP Mandalika, and e-sports — are governed by the specific rules published in the sportsbook section of the platform. The following general rules apply to all bet types:

• All bets are final once confirmed. pin88 does not accept requests to cancel, amend, or reverse a placed bet except in circumstances where a bet has been accepted in clear error (see below).
• Odds are subject to change at any time prior to a bet being confirmed. The odds displayed at the moment your bet is confirmed are the odds that will apply to your wager.
• Obvious Error: If a bet is accepted at odds or conditions that are manifestly incorrect — for example, due to a data feed error or pricing system malfunction — pin88 reserves the right to void the bet and return the staked amount to your wallet. pin88 will make reasonable efforts to notify affected members of any such voiding via email or in-platform notification.
• Mix Parlay: For mix parlay (accumulator) bets, all selections must win for the bet to return a profit. If one or more selections are voided, the accumulator odds will be recalculated excluding the voided selection(s).
• Voor Bola / Asian Handicap: Voor bola (Asian handicap) betting rules follow the standard Asian Handicap guidelines as published by pin88's sportsbook partner. In the event of a dispute, pin88's internal trading team's ruling is final.
• For casino games and slots, the rules of each individual game as published by the game provider govern gameplay. In the event of a technical fault during a game round, pin88 will endeavour to restore the game to its pre-fault state where technically feasible; where this is not possible, the affected round will be voided and the stake returned.

The following actions are strictly prohibited on the pin88 platform. Violation of any of these provisions may result in immediate account suspension, permanent account closure, forfeiture of account balances, and reporting to relevant authorities where applicable:

• Registering more than one account on the platform, whether using the same or different personal details.
• Providing false, inaccurate, or misleading information during registration or at any point during the KYC process.
• Using automated software, bots, scrapers, or any other non-human means to access, interact with, or exploit the platform or its markets.
• Engaging in any form of match-fixing, collusion, or insider trading in connection with any betting market on the platform.
• Exploiting software bugs, glitches, or pricing errors for financial gain. Members who discover a bug or pricing error are required to report it to support immediately and must not exploit it.
• Using another person's account, payment method, or identity — whether with or without their consent — to access or fund a pin88 account.
• Depositing funds derived from criminal activity, money laundering, or any other illegal source.
• Engaging in any activity that pin88, in its reasonable judgment, believes may harm the integrity of the platform, its other members, or the broader online gambling industry.

pin88 is committed to maintaining a secure and compliant platform. As part of this commitment, pin88 requires all members to complete a Know Your Customer (KYC) verification process before processing withdrawal requests above the applicable threshold. KYC verification may also be triggered at any time at pin88's discretion, including upon account registration, during bonus investigations, or in response to unusual account activity.

The standard KYC documentation required by pin88 includes:

• Proof of Identity: A clear, legible copy of a valid government-issued photo identification document — such as your Indonesian National Identity Card (KTP), passport, or driving licence (SIM). The document must be valid (not expired) and must clearly show your full name, date of birth, and photograph.
• Proof of Address: A recent utility bill, bank statement, or government correspondence — issued within the last 90 days — showing your full name and current residential address in Indonesia.
• Proof of Payment Method: Where withdrawals are requested to a bank account (BCA, BRI, BNI, Mandiri, CIMB Niaga), pin88 may require a copy of the front of your bank card or a bank statement confirming account ownership. For e-wallet withdrawals (OVO, DANA, GoPay), a screenshot of the e-wallet account dashboard showing your registered name and account number may be required.

All KYC documentation submitted to pin88 is stored securely in accordance with our Privacy Policy. Documents are used solely for the purposes of identity verification and fraud prevention and will not be shared with third parties except as required by applicable law or as necessary to complete payment processing.

Failure to complete KYC verification within 14 days of a request being issued will result in the suspension of withdrawal functionality on the account. Repeated failures to cooperate with the KYC process may result in permanent account closure.

pin88 takes the privacy and security of its members' personal data seriously. The collection, storage, processing, and sharing of personal data by pin88 is governed in full by our Privacy Policy, which forms an integral part of these Terms & Conditions and should be read in conjunction with them.

In summary, pin88 collects personal data — including your name, date of birth, contact details, payment information, and betting history — for the following primary purposes:

• To create and administer your account and provide the services you have requested.
• To process deposits, withdrawals, and bonus claims.
• To verify your identity and conduct KYC checks as described in Clause 9.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your enquiries.
• To comply with applicable legal obligations and reporting requirements.
• To send you service-related communications, including promotional offers (where you have opted in to receive marketing communications).

pin88 does not sell, rent, or trade your personal data to third-party marketers. For full details on your data rights, including how to access, correct, or request deletion of your personal data, please refer to the full Privacy Policy.

To the maximum extent permitted by applicable law, pin88 and its operators, officers, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the pin88 platform, including but not limited to:

• Loss of funds resulting from your own error, including accidental bets, incorrect payment details, or loss of login credentials.
• Interruption of service resulting from scheduled maintenance, unscheduled downtime, Force Majeure events, third-party payment processing delays, or telecommunications infrastructure failures.
• Technical errors affecting game results where such errors could not have been reasonably prevented by pin88.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Any reliance on information published on the pin88 platform — including odds, statistics, or game rules — that subsequently proves to be inaccurate.

Nothing in this clause limits pin88's liability for fraud, wilful misconduct, or gross negligence on the part of pin88 or its employees.

pin88 makes no warranty that the platform will be available continuously, error-free, or free from viruses or other harmful components. You are responsible for implementing appropriate technical and security measures on your own device to protect yourself from such risks.

pin88 reserves the right to suspend or permanently close any member account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to cooperate with the KYC verification process within the required timeframe.
• Evidence of prohibited conduct as described in Clause 8.
• Reasonable suspicion of fraudulent activity, money laundering, or the use of funds from criminal sources.
• A court order or instruction from a competent legal authority directing pin88 to suspend or close the account.
• Account inactivity for a period exceeding 24 consecutive months.

Where an account is suspended pending investigation, any funds held in the account wallet will be frozen for the duration of the investigation. pin88 will endeavour to complete account investigations within 30 business days. If the investigation concludes without a finding of breach, any frozen funds will be released and the account reinstated.

Members may request voluntary account closure at any time by contacting pin88 support. Prior to account closure, all pending bets will be settled in accordance with their outcomes, all pending withdrawal requests will be processed, and any remaining balance will be returned to the member's verified payment method.

Self-Exclusion Closure: Members who close their account via the self-exclusion tool (available in account settings) will be permanently blocked from re-registering on the pin88 platform for a minimum of six months. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

pin88 reserves the right to amend these Terms & Conditions at any time. When material amendments are made — that is, changes that meaningfully affect your rights or obligations as a member — pin88 will notify you by one or more of the following methods:

• A notification displayed on the platform dashboard upon your next login.
• An email notification sent to the address registered on your pin88 account.
• A prominent notice on the pin88 homepage for a period of not less than 14 days following the amendment.

Minor amendments — such as corrections to typographical errors, formatting changes, or clarifications that do not alter the substance of any clause — may be made without specific notification. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with internationally recognised principles of commercial law as applied by the licensing jurisdiction under which pin88 operates.

pin88 operates as an internationally licensed online gaming platform. While our primary target audience consists of members resident in Indonesia, pin88 does not hold a licence issued by any Indonesian government body, as online gambling licences are not currently issued within the Republic of Indonesia. By using pin88, you acknowledge that you do so voluntarily and at your own legal risk in relation to the laws of your country of residence.

Any formal dispute between a member and pin88 that cannot be resolved through our internal complaints procedure (see Clause 15) shall be referred to binding arbitration under the rules of a mutually agreed international arbitration body. The language of arbitration proceedings shall be English. Each party shall bear its own legal costs unless the arbitrator directs otherwise.

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or if you wish to exercise any rights described herein, please contact the pin88 support team through any of the following channels. All support is available in English, with Indonesian-speaking agents also on hand 24 hours a day, 7 days a week.

• Email: [email protected] (plain text — not a clickable link; copy and paste into your email client)
• Live Chat: Available directly within the pin88 platform dashboard, 00:00–24:00 WIB, every day of the year.
• Response Time: pin88 targets a first-response time of under 30 minutes for live chat enquiries and under 4 hours for email enquiries during normal operating hours.

For formal complaints, please submit your complaint in writing via email with the subject line "Formal Complaint — [Your Username]". pin88 will acknowledge your complaint within 24 hours and provide a full written response within 10 business days. If you are not satisfied with pin88's response, you may escalate the matter to arbitration as described in Clause 14.